Mitr77 Malaysia Platform Terms and Conditions of Use

1. Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member", "User", or "you") and mitr77 ("Company", "we", or "Platform"). This Agreement governs your use of the mitr77.com website, the mitr77 mobile app, and all services provided by us.

Your continued use of the mitr77 platform after any amendments to these Terms and Conditions are published will be considered your acceptance of those amendments. It is your responsibility to review this document periodically to ensure you remain compliant with the latest version.

Mitr77 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice. However, we will endeavour to inform users of material changes via platform notifications or email to the address registered on your account.

2. Membership Eligibility

To register and use mitr77 services, you must meet the following requirements:

• Aged 18 years and above at the date of registration. mitr77 operates a zero-tolerance policy towards participation by minors.
• Not a resident or citizen of any jurisdiction where online betting activities are specifically prohibited by local law.
• Acting on your own behalf and not as an agent or representative of any third party.
• Has never had an account closed at mitr77 previously due to a terms violation, fraud, or suspicious activity.
• Not classified as a "Politically Exposed Person" (PEP) or an individual on any applicable international sanctions list.

3. Account Registration and Management

3.1 One Account Per Individual

Each individual is only permitted to hold one (1) active account at mitr77 at any one time. Multiple account registrations using the same name, phone number, email address, bank number, or device are strictly prohibited. Violation of this rule may result in the closure of all associated accounts and the freezing of funds within them.

3.2 Accuracy of Information

You are solely responsible for ensuring that all information provided during registration — including your full name, identification number, phone number, email address and banking details — is accurate and up to date. mitr77 is not liable for any delays or failures in withdrawal processing caused by inaccurate or outdated information provided by the member.

3.3 Password Security

You are solely responsible for keeping your account password confidential. mitr77 recommends using a strong password containing a combination of uppercase letters, lowercase letters, numbers and symbols. Enable two-factor authentication (2FA) for an added layer of security. Any activity that occurs in your account is considered your own action unless you have reported unauthorised access to our support team.

3.4 Identity Verification (KYC)

Mitr77 reserves the right to request identity verification at any time, particularly before processing the first withdrawal or when account activity is deemed unusual. Documents that may be requested include a copy of the Malaysian identity card (MyKad), a recent bank statement, or a utility bill. The KYC process is typically completed within 24 business hours.

4. Deposits and Withdrawals

4.1 Deposit Methods

Mitr77 accepts deposits via the following payment methods: DuitNow, FPX (all major Malaysian banks), Touch 'n Go eWallet, GrabPay, and Boost. The minimum deposit amount is RM30. All deposits are processed automatically and are typically credited to your account within 1 to 5 minutes.

4.2 Withdrawal Rules

The minimum withdrawal amount is RM50. Withdrawals may only be made to a bank account or digital wallet that has been registered and verified in your own name. mitr77 does not allow withdrawals to third-party accounts under any circumstances. Withdrawal processing times range from 15 minutes to 2 hours depending on the method selected and the time the request is submitted.

4.3 Taxes and Fees

Mitr77 does not charge additional processing fees on standard deposits or withdrawals. Any banking or third-party payment platform fees are beyond our control. It is your own responsibility to understand any applicable tax obligations under the laws of your country.

5. Bonuses, Promotions and Rewards

All bonuses and promotions offered by mitr77 are subject to the specific terms stated in each respective promotional offer. The general terms applicable to all mitr77 bonuses are as follows:

• Each bonus may only be claimed once per member, per household, per device, and per IP address unless otherwise stated.
• All bonuses are subject to wagering (rollover) requirements that must be fulfilled before any winnings derived from the bonus are eligible for withdrawal.
• Mitr77 reserves the right to cancel any bonus found to have been obtained through fraudulent means, abuse, or exploitation of the system.
• Bonuses credited in error due to a system fault may be withdrawn by mitr77 without prior notice.
• Bonus expiry dates are final. Bonuses not used within the specified period will expire automatically.

6. General Wagering Rules

All bets placed on mitr77 are final once confirmed by the system. It is your responsibility to review your bet details before final confirmation. mitr77 is not liable for errors in bets caused by user negligence.

Mitr77 reserves the right to void or reject any bet if:

• The bet was placed based on incorrect information or an error in the odds display.
• There is reasonable suspicion that the bet in question is part of a fraud or manipulation scheme.
• The match or event in question had already started before the pre-match bet was accepted by the system.
• The maximum betting limit for the relevant market has been reached.

In the event of a postponed match, the outcome will be determined based on the official result announced by the relevant sports governing body. Should the match not be concluded within 48 hours, all related bets will be voided and stakes fully refunded.

7. Prohibited Conduct and Activities

Use of the mitr77 platform is subject to a strict code of conduct. The following activities are strictly prohibited and may result in account closure, fund freezing, and legal action:

• Money laundering: Using the mitr77 platform to conceal or transfer funds from illegal sources.
• Payment fraud: Using stolen, fraudulent, or third-party credit cards or bank accounts to make deposits.
• Exploiting bugs or system errors: Exploiting technical vulnerabilities of the platform to gain an unfair advantage.
• Use of automated software (bots): Using any scripts, bots, automated software, or artificial intelligence to place bets or interact with the platform without written permission from mitr77.
• Strategic coordination (Gnoming/Syndicate betting): Colluding with other members to exploit promotions or manipulate betting markets.
• Identity impersonation: Registering or operating using another person's identity or false information.
• Threats or harassment: Harassing, threatening, or abusing any support staff or other members through the mitr77 platform.

8. Account Closure and Suspension

8.1 Closure by Member

You may close your mitr77 account at any time by contacting our customer support team via Live Chat. Before closing, ensure all available funds have been withdrawn and there are no pending bets outstanding. Accounts closed at a member's request cannot be reopened; you will need to register a new account if you wish to use the platform again in the future.

8.2 Closure by mitr77

Mitr77 reserves the right to suspend or close any account at any time for reasons including, but not limited to: breach of these Terms and Conditions, suspected fraud, activities that do not comply with AML (Anti-Money Laundering) standards, failure to meet KYC requirements, or upon instruction from the relevant authorities.

8.3 Funds After Closure

In the event of account closure due to a terms violation, mitr77 reserves the right to withhold all or part of the funds in the account until a full investigation is completed. If the account is closed with no proven misconduct, any legitimate remaining balance will be returned to you within 14 business days.

9. Limitation of Liability

Mitr77 provides its online wagering and casino platform on an "as-is" basis and makes no express or implied warranties regarding the completeness, timeliness, or reliability of the service. To the extent permitted by applicable law, mitr77 is not liable for:

• Any direct, indirect, consequential, or punitive loss or damage arising from the use of or inability to use the platform.
• Service disruptions caused by technical issues, system maintenance, network outages or circumstances beyond our control (force majeure).
• Actions or omissions by third-party payment service providers that cause transaction delays or failures.
• Losses arising from the use of information provided on the mitr77 platform as financial or investment advice.

In all circumstances, mitr77's maximum liability to you for any claim shall not exceed the total amount you deposited to the platform in the 30 days prior to the claim arising.

10. Privacy and Data Protection

Mitr77 collects, processes, and stores your personal data in accordance with our Privacy Policy, which can be found at Privacy Policy page. By using our platform, you agree to the processing of your personal data as described in the Privacy Policy.

Mitr77 uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Your personal data will not be sold, rented, or disclosed to third parties without your consent, except as required by law or for legitimate payment processing purposes.

11. Intellectual Property

All content on the mitr77 platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of mitr77 or our content providers and is protected by Malaysian and international copyright laws.

You are not permitted to copy, redistribute, modify, publicly display, publish, sell, license or create derivative works from any mitr77 content without explicit written permission from mitr77 management.

12. Amendments to Terms and Conditions

Mitr77 reserves the right to review and update these Terms and Conditions at any time. The "Last Updated" date at the top of this document will reflect the date of the most recent amendment. For material amendments that significantly affect member rights, we will provide notice via in-platform notifications or email at least 7 days before the amendment takes effect.

13. Dispute Resolution

If you have any complaints regarding mitr77 services, the first step is to contact our customer support team via Live Chat or email. We are committed to resolving all complaints within 5 business days.

If a complaint cannot be resolved at the customer support level, it will be escalated to the mitr77 senior management team for further review. Management-level decisions are final and binding on both parties unless a clear factual error can be proven.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable in mitr77's operating jurisdiction. Any legal proceedings arising from or related to this Agreement shall be submitted to a court of competent jurisdiction within that jurisdiction.

14. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the mitr77 team through the following channels:

• Live Chat: Available 24/7 via the chat button at the bottom right corner of the platform
• Support Email: [email protected]
• Telegram: Join the official mitr77 channel for the latest updates
• WhatsApp: The support number can be found in the "Contact Us" section on the home page

The mitr77 support team operates fully in Malay, English, and Chinese — 24 hours a day, 7 days a week, with no public holidays.